Thank you for choosing Shootersaid.com as your preferred shopping destination!
Here’s essential information regarding our payment and shipping policies:
Payment:
Enjoy complimentary shipping on most orders without any minimum purchase requirement.
We accept payments via PayPal.
Upon confirmation and verification of your order, you’ll receive a confirmation email, and we’ll promptly begin processing your order.
Order Processing Time:
Typically 3-5 business days. This timeframe is allocated for order processing and preparation. Orders are usually processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping:
Our shipping policies cater to orders destined for the United Kingdom.
Currently, we only ship to locations within the United Kingdom.
The overall delivery timeframe includes both order processing and shipping durations.
Shipping Time:
Around 7-14 business days. Delivery times may vary depending on your location and factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel.
After 5:00 pm (PST) orders will be processed on the following business day.
Tracking:
Once your order is shipped, you’ll receive a tracking confirmation email. Please allow 3-5 working days for tracking updates to appear. If there are no updates for several days after your order is in transit, please be patient as it may take a few more days for updates to reflect at the next shipping station.
Address Changes:
We are unable to accommodate address changes once a package is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email or our online chatbot.
Tax:
In most cases, there are no additional charges beyond your initial order payment. However, in rare instances, your destination country may impose VAT, customs duties, or fees. If you receive a tax notice from customs, please settle the tax first and then contact our customer service with the payment receipt for reimbursement.
Missing Items:
If your order encounters issues at customs, is returned, or lost during delivery, please contact our support team. We’ll assist you in obtaining a refund or arranging a replacement for your order.
Contact Information:
Company: DEH TRADE LIMITED
Company Address: 10/F. B, Phase 2, Kam Lai Industrial Building, 33-35 Yip Hing Street, Wong Chuk Hang, Hong Kong
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these steps:
Go to the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.
If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!